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Cancellation

Biosysteme AG
TimeBlock
Sihleggstrasse 23
CH- 8832 Wollerau
Telefon : +41 447 871 591
Fax: +41 (44) 787 15 99

Cancellation policy

Right to cancel

You are entitled to cancel this agreement within 14 days without stating a reason. The notice period for cancellation shall be 14 days from the day on which you (or a third party nominated by you who is not the party transporting the goods) take possession of the goods.

To exercise your right to cancel, you must make an unambiguous declaration (e.g. in a letter sent by post, a fax or an email) to inform us (Biosysteme AG, Sihleggstraße 23, CH – 8832 Wollerau, Telefon: +41 44 787 15 91; Faxnr.:+41 (44) 787 15 99   E-Mail  info@biosysteme.com) of your decision to cancel this agreement. You may use the enclosed sample cancellation form, but this is not compulsory. 

A cancellation shall be considered valid if you send notification that you are exercising your right to cancel the agreement within the notice period.

Consequences of cancellation:

If you cancel this agreement, we shall be obliged to refund to you all payments that we have received from you (including delivery costs, but excluding any additional costs arising from your choice of a manner of delivery differing from the most cost-effective standard delivery option offered by us) without delay and within 14 days at the latest from the day on which notification of your cancellation of this agreement was received. We will use the same method of payment for this refund that you used for the original transaction unless we have expressly made other arrangements with you; under no circumstances will compensatory payment be made to you as a result of any such refund. We may decline to provide a refund until the goods have been returned to us or you have provided proof that you have sent the goods back, whichever is the earlier. 

You are obliged to send or hand back the goods to us, Biosysteme AG, Sihleggstraße 23, CH – 8832 Wollerau, Telefon: +41 44 787 15 91; Faxnr.:+41 (44) 787 15 99   E-Mail  info@biosysteme.com, without delay, and in any case within 14 days at the latest from the day on which you notified us of the cancellation of the agreement. Return of the goods shall be considered valid if you despatch the goods within the notice period of 14 days.

You shall be liable for the immediate cost of returning the goods.

You will only be liable for the costs of any depreciation in the value of the goods if any such depreciation is caused by handling of the goods that was not required to examine their composition, nature or function.

Cancellation Form – (PDF DOWNLOAD)

If you wish to cancel the agreement, please complete and return this form to us.(**)

To:  Biosysteme AG, Sihleggstraße 23, CH – 8832 Wollerau, Telefon: +41 44 787 15 91,

Faxnr.:+41 (44) 787 15 99, E-Mail  info@biosysteme.com.

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